Support Center

Frequently Asked Questions

Find answers to common questions about uncontested divorce, our process, and how our kits help you save time and money.

Important Note

PlainDivorce.com provides self-help informational resources and is not a law firm. We do not provide legal advice, representation, or attorney referral services.

About Uncontested Divorce

What is an uncontested or simple divorce?
An uncontested (or “simple”) divorce generally means both spouses agree the marriage should end and agree on the major terms (like property, debt, and—if applicable—parenting and support). Because there is no dispute to litigate, the process is typically simpler than a contested divorce, but you still must follow your court’s rules and file the correct paperwork.
Is an uncontested divorce the same in every state or province?
No. Every jurisdiction has its own rules, terminology, forms, fees, filing methods, and waiting periods. Even within the same jurisdiction, requirements can vary by county/court location and by your case details.
How do I know if my divorce is uncontested?
If you and your spouse agree to end the marriage and can agree on the key issues—typically property/debt and, if applicable, parenting arrangements and support—you may be able to proceed as uncontested. If either spouse plans to dispute terms or refuses to participate, your situation may become contested and may require legal advice.
Do we have to file together (joint) to be uncontested?
Not always. Many jurisdictions allow uncontested divorces to be filed jointly or started by one spouse and then completed with the other spouse’s cooperation (for example, by signing an agreement or responding without contesting). What’s available depends on local rules.
How long does an uncontested divorce take?
Timelines vary widely. Some jurisdictions have mandatory waiting periods; others depend mostly on court processing times and whether your paperwork is complete and properly served/filed. Your court’s website is the best source for current timelines.

About PlainDivorce and Our Kits

What does PlainDivorce.com provide?
We provide self-help informational resources and downloadable materials designed to help you understand the uncontested divorce process and prepare paperwork in a more organized, step-by-step way.
Are you a law firm? Do you provide legal advice?
No. PlainDivorce is not a law firm and does not provide legal advice or representation. We provide general legal information and self-help materials. If you need legal advice, consult a licensed attorney in your jurisdiction.
Will PlainDivorce file my divorce for me?
No. Our products are DIY resources. You (and/or your spouse) are responsible for filing with the court, paying court fees, arranging service if required, and following all local rules and deadlines.
Does your kit include everything I need?
Our kits are designed to cover a typical uncontested divorce scenario, but every case is different. Some situations require additional documents, extra steps, or professional help. You must confirm your court’s current requirements.
Do you guarantee the court will accept my paperwork or grant my divorce?
No. Courts control the process and can reject filings for many reasons (missing information, wrong versions, local rules, service problems, incomplete steps, or case-specific issues). We do not guarantee outcomes.
Is this a “one-size-fits-all” template?
No. Our goal is to tailor materials by jurisdiction. Even so, you should expect to verify court-specific filing rules and any local county/court variations.

Eligibility and Common Situations

Can I use your kit if my spouse won’t cooperate?
If your spouse will not sign, respond, or participate, your divorce may not remain uncontested. Some jurisdictions allow cases to proceed without cooperation, but the process may be more complex. Consider speaking with an attorney if you anticipate conflict.
Can I use your kit if we have children?
Many uncontested divorces with children are possible, but they often require additional disclosures and more detailed parenting/support terms. Some jurisdictions also require parenting classes or additional steps. Verify requirements with your court.
Can I use your kit if we have property, debt, or retirement accounts?
Possibly, but dividing assets and debts can be legally and financially significant. If you are unsure about fairness, tax consequences, or your rights, consider obtaining legal advice before signing any agreement.
What if there is domestic violence or safety concerns?
If you feel unsafe, seek help immediately. Court processes may offer protections (such as protective orders) and special procedures. In these situations, DIY may not be appropriate. Contact local domestic violence resources and/or a lawyer for guidance.
What if I can’t find my spouse to serve them?
Some courts allow alternative service methods in limited circumstances, usually requiring specific steps and court permission. This varies by jurisdiction and can be technical. Consider legal assistance if service is an issue.
What if we disagree on something small?
Even one unresolved issue can turn an uncontested divorce into a contested matter. If you can resolve all issues through negotiation or mediation, you may still be able to proceed uncontested.

Orders, Downloads, and Technical Questions

How do I receive my kit after purchase?
Digital products are typically delivered via an on-screen download link, email delivery, or account access (if offered). Delivery method may vary by product and system updates.
How long will I have access to my downloads?
Access rules may be shown at checkout or in your delivery email. We recommend downloading and securely saving your files promptly after purchase.
I didn’t receive my download email. What should I do?
Check spam/junk folders and search your inbox for “PlainDivorce.” If you still can’t find it, contact [email protected] with your purchase email and approximate purchase time so we can help.
Can I print the documents?
Yes—most users print documents for filing and signatures. Some courts also accept e-filing. Your court’s rules control printing, signing, notarization, and submission requirements.
Do I need special software to open the files?
Most kits use common formats (such as PDF). A standard PDF reader is usually sufficient. If a file type requires a specific program, we aim to note that in the product details.
Can I use the kit on my phone?
You may be able to view files on a phone, but completing, printing, and organizing court paperwork is usually easier on a computer. For filing requirements, follow your court’s rules.

Pricing, Payments, Refunds

What am I paying for?
You’re paying for our time and work to research, organize, and package the downloadable self-help materials and guidance tools. Court filing fees, service fees, notary fees, copying fees, and mailing costs (if any) are separate and paid directly to third parties.
Are court filing fees included?
No. Court fees are set by the court/government and are separate from any PlainDivorce purchase.
What payment methods do you accept?
Payment methods depend on the checkout options available on the Website and may change over time. Most purchases are processed securely through third-party payment processors.
Do you store my credit card information?
No. Payments are processed by third-party payment processors. We do not receive or store your full payment card number.
What is your refund policy?
Because our products are digital and typically delivered immediately, sales are generally final unless otherwise stated at checkout or required by applicable law. If you believe there was an error (duplicate purchase or confirmed non-delivery), contact [email protected].

Privacy and Security

Do you collect personal information?
We may collect information you provide (such as your email when you contact support or purchase), plus basic technical data (like IP address and device/browser details) for security and analytics. See our Privacy Policy for details.
Do you sell my information?
We do not sell your personal information for money. We may share information with service providers (such as payment processing, hosting, analytics, and email delivery) to operate the Website.
Do you use cookies?
Yes, we may use cookies and similar technologies for site functionality, analytics, and security. You can control cookies through your browser settings, though disabling certain cookies may affect Website functionality.

Accuracy, Updates, and Legal Information

Is your information always up to date?
We work to keep materials current, but laws, forms, fees, and court procedures can change. You should verify requirements and current forms directly with your court or official government sources.
Can you tell me what to put in my agreement or forms?
We can provide general information and explain common concepts, but we cannot provide legal advice or tell you what you “should” agree to. If you need advice about your rights or what terms to choose, consult a licensed attorney.
Can you review my completed forms?
We do not provide legal review services. If you want a professional review, consider hiring an attorney or a qualified legal professional in your area (where permitted.
Do you offer phone consultations?
PlainDivorce is a self-help platform. Support options may vary over time. For legal advice, you should consult a lawyer.

Support and Troubleshooting

How do I contact support?
Email us at [email protected]. For faster help, include your order email, the jurisdiction/product name, and a clear description of the issue.
What information should I include when I contact support?
Include the email used at checkout, approximate purchase date/time, what you purchased, and what you’re trying to do (download problem, file won’t open, checkout error, etc.). Avoid sending sensitive documents unless we specifically request it for troubleshooting.
Do you provide help if the court clerk rejects my filing?
We can provide general information and troubleshooting tips, but the court’s instructions control. If your filing is rejected and you don’t understand why, you may need to contact the clerk for clarification or consult an attorney.

Account, Licensing, and Sharing

Can I share my kit with a friend or post it online?
No. Purchases are licensed for personal use in connection with your own matter (or your household’s matter). Sharing, reselling, reposting, or distributing our materials is not permitted.
Can I use your materials for clients or to run a business?
No. Our products are not licensed for commercial use, client work, or redistribution unless we expressly agree in writing.
What if I bought the wrong jurisdiction?
Contact [email protected] as soon as possible with your order details. Because digital goods are typically delivered immediately, changes/refunds may be limited, but we’ll review the situation and respond based on our policies and applicable law.

Still have questions?

If your question isn’t listed here, send us an email. We’ll point you to the most relevant information or help you with your order.

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